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It is very disturbing to having to reach out to Helo Peter to actually get the service from FNB that is expected, is it so difficult? The first attempt was to SETTLE my account and I had to beg for the communication to be sent to me, upon resorting to Helo Peter, I got this within a day - great. Now that I have paid the account in full and sent the proof of payment on numerous occasions to the email addresses provided to me, I still have not had a response since 27 July requesting a letter stating the account is closed and paid in full. This delay is causing further delays in matters I need to resolve. Please can you just send me the paid up letter. Thank you *** paid 27 July 2023 proof of payment sent to *** and sent again today 7/08/2023