1 reviews | Active since Feb 2010
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<p>Despite logging a query via the secure message regarding why debits are taking up to 4/5 days to come off my account. I've had no response. I sent an email and this was logged again and still no response. its been 2 weeks now. As a business account holder, i find this to be of extremely poor customer service.</p>
Good Day Mr Govender,
Thank you for taking my call earlier to acknowledge your posting logged on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Govender,
Thank you for taking my call earlier to acknowledge your posting logged on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you. I got 2 phone calls within 20 mins of each other. My query is now resolved.
Thank you. I got 2 phone calls within 20 mins of each other. My query is now resolved.