1 reviews | Active since Jul 2016
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<p>I completed an online enquiry form for Merchant Services on the 23rd September 2016.</p> <p>I received a reference number 6CDVBX89 and was informed that we would be contacted with 2 working days.</p> <p>Today is the 4th working day and still no feedback with regards to my enquiry.</p> <p>I don't know what is happening with FNB lately, but the service in general has been shocking to say the least.</p> <p>I think think it is maybe time to change our business to another bank.</p> <p> </p>
Good Day Miss Maggs,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Miss Maggs,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)