No feedback

App**** for a loan and was given an offer. To date I am still awaiting feedback but advertising states that its such a simple process. Over the years I have had several commitments to the bank which was paid up before the time. Yet I am still waiting on a response. How does this validate me as a valued customer. I require immediate feedback as I called the call centre was told that I would receive a call back and this has not happened. No outcome received via sms no communication. The advisor also stated that she could see my application but it was done online. Offer given accepted by OTP confirmation. For the application to be missing does not sound professional.