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On the 26th of January I spoke to a consultant on the phone about them charging me for playing lotto via the fnb app. I recently changed from a gold account to a premier account and the consultant assured me that I would not be charged for playing lotto, powerball and buying airtime if I was on the premier account scheme. Since I requested fnb to listen to the phone call of their consultant telling me I would not be charged these fees, they have not come back to me and it has almost been a month. My call reference wa Ry***. Pathetic service for a bank with ridiculous bank charges.