QM
Qiniselani M

1 reviews | Active since Jan 2013

07 Jan 2016, 13:31

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I am so disappointed in fnb. I have just recently switched for nedbank and I'm regretting it. The level of service has been appalling. I have several queries that have not been resolved in almost 3 weeks. I have been transferred from department to department and I've also had to hold in excess of 30 minutes on 2 occasions before hanging up without my issues being resolved. I am sick and tired now!!!!<br> <br> 1. I was approved for a overdraft which I have been calling to inquire about. Its still not activated and no one can tell me why.<br> <br> 2. My Nedbank credit card was supposed to be settled within 3 working days. That was weeks ago and its still not done

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jan 2016, 13:47
Official
Hello Qini1711,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 844278.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)