DN
DELINI N
1 reviews | Active since Jan 2016
06 Jan 2016, 10:23
NO FEEDBACK
My husband used the ATM at Pelican on the 01/01/2016 and his bank card was swallowed by the machine <br> I cancelled the card and then he got a sms to say that money was taken out the account. We went to <br> The bank the next day and lodged a ***** claim . the consultant told us the someone will call us but<br> We did not get any feedback as yet. we just want to know what is going on. <br> <br> This is such poor customer service, can someone please call us with feedback.
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FNB (First National Bank)'s replyOfficial
06 Jan 2016, 10:29Hello del24 ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply06 Jan 2016, 10:29
Official
Hello del24 ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 843233.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)