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I have been a loyal customer of FNB, have a cheque account for 5 years which a year ago was upgraded to platinum ***. I used the temp loan service twice, 1st time I didn't even complain, I took the loan amount of R3000.00 which was preapproved on 24th September &even before I could use the money, my salary cleared on 25th then FNB took R3400 off my account. A day later I took another loan which then I paid a bit late than expected due to unforeseen circumstances. Now the service is unavailable,I contacted [Email Removed] they said the relevant department will contact me.I later got email from Samantha in premier banking who said temp loan department will advise but today which is 2 days later I haven't received feedback. I emailed Samantha, but no feedback from her either. I can't believe I have to pay so much for monthly bank fees & yet can't get help from my bank. So much for their slogan : \ how can we help you "It's a joke to try to contact them. I just have to see who to bank with after this pain."""