EL
Euline L

1 reviews | Active since Aug 2009

20 Oct 2015, 12:02

No Feedback

I have app**** for a business account together with the CPIC registration of the 6th of October. Since the 8th of October I had no correspondence from FNB I had to follow up on the case each and every time.<br> On the 12th of October I just had enough and I lodge a complaint, and guess what today the 20th of October I still don't have any feedback from the complaint or my business registration.<br> Could someone at FNB please give me some feedback I am sick and tired of hearing we will put an escalation on because clearly the escalation system is not working<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Oct 2015, 12:41
Official
Hello Euline,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 847475NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)