KW
Kelly W
1 reviews | Active since Dec 2013
27 Mar 2015, 11:48
No Feedback
Good day,<br> <br> I had send FNB several emails regarding my outstanding loan account details. I emailed last Saturday, 21 March, again the Monday and Tuesday. Nobody got back to me. I called in yesterday, 26 March and settled the amount via debit order which they took yesterday. Today they took a premium, but i settled the amount in full yesterday.<br> <br> I think FNB has very bad service and should check before doing things. I would like my premium which they deducted from my account today back because my account is settled.<br> <br> Kind regards,<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
27 Mar 2015, 12:00Hello Kellyt2106,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656488.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656488.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Mar 2015, 12:00
Official
Hello Kellyt2106,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656488.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656488.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)