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Morning,<br> <br> I logged a query with a premium banker on the morning of the 18th regarding early settlement of a loan.<br> On the 19th I received an e-mail advising that it has been forwarded to admin, and that I can expect an answer within 24 hours.<br> <br> It is now 6 days and 4 e-mails later with absolute radio silence.<br> <br> I'm sure the point of having a banker is for the convenience and excellent service - not to have to actually beg someone to supply you with something as simple as a settlement balance.<br> <br> I would really appreciate it if someone can e-mail me regarding this balance by end of business.<br> Thank you