No feedback

I submitted a credit switch enquiry and the feedback after the submission was that I would receive feedback after 2 business days. I have not been contacted with the confirmation on the status of the application.

If I am not available telephonically and email with the feedback will also suffice. I am an FNB client so surely my email address can be extracted from my profile.

Please may I have the confirmation even if the application is unsuccessful, I'd still like the feedback with the reason/s for the rejection.

-----Original Message----- From: *** <***> Sent: Monday, September 28, 2020 10:11 AM To: Samantha Daniels <***> Subject: Your Credit Switch enquiry, Reference No: 41EXQWDX

Hi Samantha

Your message has been successfully submitted with the below details.

First Name: Samantha Surname: Daniels ID/Passport Number: Net Monthly Income (R): Contact Number 1: Contact Number 2: Email: *** Comments: Please assist with the credit switch application. If the application is approved it will help a great deal to manage my accounts and money.

Please note, your application is subject to product and credit scoring. A consultant will contact you shortly regarding your request.

You may also contact FNB Loans on ***. Please use your ID number as your reference number

Also app**** for a personal loan and no feedback received following the below.

Do not treat certain customers as no value, simply because of their status and income. We all deserve the same customer service.

Dear SAMANTHIA DANIELS We have received your application for the Personal Loan. Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible. If you have any enquiries, please call 0860 FASTAP (327827), using reference number 56lnfmkk63

.

Regards, The FNB Digital Banking Team