No feedback

FNB is never there when one needs them, So disappointing

I app**** for a credit card limit increase on Monday. When i apply i needed money urgently.

There was no feedback at all there after from FNB.

Today on Wednesday i had to call and make a follow up and a consultant said "ow seems like the was a system failure when the system sent a debit mandate check" she said she was gonna escalate..... this was @ 8 am this morning and now is 13:20 and nothing as yet.

But then again, Debit Mandate, what does it mean? I needed to know if my application was approved or Declined but at this point i do not know.

This is not the first time i have such issues with FNB.

A few weeks ago i needed money as urgent as i need now, I app**** for a loan then. After application i received a quotation indicating the amount approved and the interest and everything and a debit mandate came through my phone i approved. FNB then went silent, no mail. No text. No notification and they did not pay the money approved. 7 days after i called and was told that loan has been declined due to multiple application however had app**** once,

Today once again...... i need to keep calling....... no feedback from FNB