No Feedback

I registered a company through the FNB website and I sent through my FICA documents on the 13th of November, on the same day I received an email back from FNB saying they will be in contact with me in the next 3 days. Up until the 20th no one had come back to me. I called the call center and I was advised that a banker would send me a mandate from to complete and sign and that did not happen, I called twice on the 21st and still nothing has happened.