BC
Bianca C
1 reviews | Active since Jan 2013
15 Nov 2018, 10:49
No feedback
My husbands card details were used **********ly 2 weeks ago and he immediately reported the matter and cancelled his card. He is awaiting feedback and can't get through to the agents, the online chat can't help him and no one is getting back to him. This is unacceptable. His money was taken and FNB just does not give a d*mn it seems. We want our ****** money back. His card was safely in his wallet and it was cloned obviously.
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FNB (First National Bank)'s replyOfficial
15 Nov 2018, 13:11Good Day, Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologies' for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologies' for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Nov 2018, 13:11
Official
Good Day, Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologies' for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologies' for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)