No feedback

I am stillllll waiting for feedback my Reference no is: ********** NF, I spoke to Brad in the complaints department on Friday 21/09/18 he promised to get back to me before close of business on Friday that never happened. I called back on Tuesday 25/09/18 and I was told Nthombi is dealing with my query and that she will phone me back I am still waiting. This is really unacceptable and I am getting annoyed. I do not regret cancelling everything with you your service is pathetic. I want my refund today and the proof how this roadside assistance nonsense was added to my account. I must say you people are very unprofessional