No Feedback

Opened a ***** case in April after my money disappeared from my FNB account ,I was assisted by Kaylen from the President square branch in Krugersdorp. He never told me that I have to send a claim letter to their ***** department, days later I receive an SMS stating that I should send a claim letter, I went back to the same bank and was assisted by Kaylen again. Who wrote my statement wrong cause he was busy chatting to his colleague about buying new sneakers.

I called the department on the 23rd of April to do a follow up on my case (ref number:404769),was told that it might take 14 days to get feedback, they asked for my email address so they could forward me any findings but that never happened. Its been more than a month now and I still don't know what happened to my money,whether I'll be getting it back or not.