1 reviews | Active since Mar 2018
No Feedback
I have requested several responses on information needed from FNB to NO AVAIL All information that I do however receive is an automated mail with a reference number to say that they will respond in 48 hours. I am now waiting 4 weeks and guess what, still no response. Even when requesting again to be provided with feedback, all I receive is automated responses and no actual feedback. This service is DISGUSTING. One of my several reference numbers is REF: ********** 9_ ********** 99. I have even tried various divisions, still just automated responses with absolutely no feedback.
Good day Marissa Coetzee,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Home Loans who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Marissa Coetzee,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Home Loans who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)