1 reviews | Active since Mar 2012
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I app**** for a credit card limit increase on Saturday (17 February 2018) via the FNB app, quote was sent and received. I went to FNB Menlyn Maine where I then signed the quote electronically an was told that it will take a day or two to reflect. Yesterday (Thursday 22 February 2018) the new limit was still not showing, I then sent my private banker a email with all the information and still no increase in my limit. I keep receiving notifications from FNM that i am about to react my limit and that I have been pre approved for an increase, can this please be resolved asap.
Hello teanjacobs
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello teanjacobs
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***