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I recently went to an FNB atm to withdraw cash. While the transaction was still in progress the machine shut down and I never received my money. A minute later I received an sms from FNB to inform me that I withdrew money from my account. I phoned the helpline straight away and was told that I had to go to a FNB branch to get the problem sorted out.

I never got a reference number or any form of paperwork, and when I asked for a telephone number to follow up I was told that I cant phone them and that they will phone me and if I dont hear from them in seven days I should go back to the branch to see what is happening.

It has been more than seven days and I have not heard a word from them. I dont have time to go to the bank again because I know I am going to spend at least 90 minutes there again.