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I incorrectly transferred an amount on the 27/09 to a public recipient (FNB Credit Card Legal) on my business profile. I should have transferred it to my business credit card. I sent through the proof of payment on the 28/09 @ 08:52am to the mail address collectionqueries ********** I have been in contact with them every day and they advised me it would take 3 working days. It is now the 05th day and I have had not one response from them only me calling them. Todays phone call went again the collections department who advised me that there is nothing they can do and they transferred me to the legal department. I was told that the consultants superior would call me and explain to me the process. Why was I told from the beginning that my funds would be transferred but now somebody will explain to me the process. Please FNB get your facts straight and I would like an answer today when I can receive my funds.