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I am extremely disappointed in FNB. I am a client of this financial institution for more than 20 years. I am a private wealth client, and I don't even have a private banker. I sent 3 emails to FNB requesting a banker, I phoned in 3 times and spoke to my investment advisor at FNB. No one even came back to me. I sent through all my documents 1,5 weeks ago for a home loan, untill today I had no response. ABSA came back to me within 3 days, but my own bank don't even respond. This is terrible customer service. At this stage I am thinking of changing to another financial institution.