No feed back and no resolution in 6 weeks

I logged a complaint six weeks ago .They promised the complaint will be addressed .I phone several time weir mention was made by customer services that they can see its in progress and they gave me a ref no and that they will make a note on the system and they will respond to me in the same day after the 5 day promised elapsed .<br> <br> I followed up 4 times and no one called back mean while I am a platinum member of them and cant get any credit due to them not addressing the<br> problem as per court order of rehabilitation .All documents was send threw and they confirmed exceptance<br> <br> I am very dissepointed in their bad and in human treatment I joined the because of their great advertising campain and it looks like that dont carry any water as they cant keep their promises and that cleints dont carry any weight in their business and that they fail in their business ethics <br> <br> FNB You just down one of your customers .<br> <br>