No faith in FNB Connect or Private Bankers

Private banking is a sham and FNB Connect Team is useless.

So, I got back from an extended business trip in Dec'18, upon arrival my FNB simcard wasn't working anymore. Went into a branch, they told me the sim is faulty, gave me a new sim, it worked for half a day after which it also stopped working - full signal, can't make or receive calls, no data - I could only send SMSs.

On around the 17th of December I cancelled my connect package telephonically. I was told that the last debit order would be on the 2nd of Jan. Great.

Halfway through Jan I see I'm still on the same package - I send an email to my private banker, he never gets back to me and now (2nd of Feb) the debit order goes off again.