No Explanation on Interest Charged.

On Thursday last week when I check by monthly statement, I realized that FNB has charged interest on my credit Card. I called FNB Customer Service to inquire why it was charged whereas I’m given 55 days to pay it back.

The first consultant seemed to be confused or had no clue what I was talking about. I asked to speak to someone who understand the product better but instead she transferred me to another department which does not deal with credit cards. I was then transferred back to the Card department and end up speaking to Lesego.

Lesego tried to assist but unfortunately, she couldn't explain the charges and she informed me she was going to escalate the issue and it will take 48 hours to resolve it. I felt that 48 hours was way too long to resolve this minor issue. When I called yesterday that’s when I was told I need to wait 17 days. Unfortunately, I told the consultant I wont be accepting that, she asked to hold until I ran out of airtime, she didn’t bother calling me back.

If this interest charged is correct, why is it so difficult to explain?