No empathy for clients

I went to the Phumulani branch on Friday, as always it was full as it is month end, but my concern is why are the cashier at the branch don't want us to deposit through them and have to use the atm with the queue that took me 2 hours to get there and there was also a pregnant woman on the line and the security didn't let her cut the line. Today I went to make a letter that confirms my account and they said I must make a statement, which is suppose to be confidential and I have to give them at work , and I told them, I once did it the letter at the Greenstone mall, Please upgrade the customer service at the branch, at least when it is month end cant they at least open the cashier to let us deposit money.