MD
Mandisa D
1 reviews | Active since Dec 2011
25 Apr 2024, 19:17
No Empathy because of Incompetence
Over 10 years ago I settled 3 products that I had with FNB, the even sent me paid up letters. I now required a copy of those letters because I changed the email that I had then and no longer have access to it. To my surprise, it's taking 3 "working days" to get a copy of a PAID UP LETTER!!!! I am disappointed because all other providers sent them immediately, my new job is on the line and I explained that to the consultants over and over again but they have zero empathy.
Helpful (0)
Replies (1)0
Replies (1)MD
Mandisa D's updateReviewer Update
27 Apr 2024, 08:49Just after 2pm yesterday, I received a call from one of the consultants of FNB, she was so polite and emphatic mostly importantly very helpful. She even stayed on the call with me until I received the email with 2 paid up letters. Unfortunately, she could not provide me with the third one, she needed to send it to another department. Just hoping that department is as competent and efficient as she was.
MD
Mandisa D's update27 Apr 2024, 08:49
Reviewer Update
Just after 2pm yesterday, I received a call from one of the consultants of FNB, she was so polite and emphatic mostly importantly very helpful. She even stayed on the call with me until I received the email with 2 paid up letters. Unfortunately, she could not provide me with the third one, she needed to send it to another department. Just hoping that department is as competent and efficient as she was.