No Empathy.

I am deeply disappointed by FNB’s Deceased Estates department. My daughter passed away in July 2023. Since FNB contacted me in March 2026, I have faced nothing but silence and unprofessionalism. I have sent several emails and left a couple of telephonic messages, none of which were returned. When I finally spoke to a consultant named Lerato, she was completely unhelpful and provided no guidance. I am trying to resolve her account, which has a positive balance, yet FNB seems disinterested in assisting a grieving parent. I require an urgent call from a manager to explain exactly what documentation is needed and to please guide me. This lack of empathy is unacceptable