No email after i requested it to fix my issue

Hello, <br> <br> For the past 2 weeks now i had login issues and when i was off sick 2-6th of February 2015 a young lady called me to assist me with my login issues and I told her that i am unable to do the steps now and she will email the steps because the forgot password was not working and a few days before that the issue was escalated with a screen shot as i was still unable to login and till this day no email has been received and i am still locked out of my online FNB account and i advised the representative that i cannot always answer my phone at work she can email me. <br> <br> If this is how you do business i am really considering changing banks once again FNB has failed me as a customer and I am just trying to simplify banking on my end yet i am stuck and unable to use my online account. <br>