No ebucks without notice!!!!!

When I qualified for a platinum credit card I was so happy, the service was quick and easy. BUT when I want to link my credit card with ebucks, after choosing the option to pay R200 fee a year, suddenly I don't qualify for Ebucks!!! Why they ask? Because I have a Gold cheque card? Now firstly, FNB is known for Ebucks, that is the reason I changed from an other bank to FNB in the first place, and now your telling me I can't qualify for ebucks and putting me through 3 consultants and a 20min call later to tell me that. Secondly, your solution is to downgrade to Gold credit card in order to receive ebucks. Now I'm asking you, why on earth do you give people Platinum credit cards and know they have Gold cheque cards and NOT TELLING the FINE line THAT you wouldn't qualify for ebucks!!! And know your putting me on hold for another 10min to talk to another consultant so I can reverse my R200 annual fee?!?!? This is the most misleading advertising **** I have ever came upon!!! Think doing the ABSA awards sounds more rewarding than this!!! So disgusted.