1 reviews | Active since Jul 2011
No eBucks received for FNB Connect
<p>I received a call from FNB Connect to offer me the FNB connect package and was told I would receive eBucks for signing up as well as for my monthly debit order and any prepaid airtime that I purchase. This is the sole reason I signed up for FNB Connect and was not informed of any other conditions. This was the beginning of July and I have not received any eBucks to date for FNB Connect. I just tried contacting the eBucks contact centre and was told to call FNB Connect who then told me to call eBucks. I waited on hold for a manager but received no response. Please can someone investigate why I have not received the eBucks I was promised and they are welcome to retrieve the voice recording I received from FNB Connect to confim my understand of the package.</p>
Good Day
Thank you for taking my call earlier
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988675
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Thank you for taking my call earlier
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988675
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
When can I expect a response to this query?
When can I expect a response to this query?
Since the standard reply over a week ago I have not received any response to this?
Since the standard reply over a week ago I have not received any response to this?
