1 reviews | Active since Mar 2015
No eBucks if you don't leave your salary for 24hrs
I hope you are doing well & that you are able to let other FNB customers know to be careful of being overdrawn on their accounts for a month because if you are then you will not get any eBucks.<br> <br> I realized that I haven't been getting any eBucks rewards for a while now. I decided to check why & the main reason was because I got overdrawn. I thought that it was fair because I recall on certain occasions that after Service Fees, etc. it went over by a couple of Rands. <br> <br> I decided to ensure that I leave enough money in my account so that I don't get overdrawn so that I receive some eBucks rewards for last month. When I didn't get again I realized I was overdrawn but didn't understand why. I called the eBucks department who directed me to FNB & when contacting the call centre, an agent advised that the reason I got overdrawn is because when my salary get's paid into my account I should leave it there for 24 hours because it is not cleared. <br> <br> If I draw money on the day the salary is paid I will automatically be overdrawn. Also on my statement it indicates that it will clear in 24 hrs but I've never seen that before. I feel this is unfair cause who leaves the salary for 24 hrs.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
