1 reviews | Active since Nov 2016
No ebucks - even when asked for it
I opened a Business account at FNB Lakeside Mall in June 2017, and specifically asked for eBucks. Was told it will be added, but I found out in August that eBucks was never activated and I lost all those eBucks for June and July. Now the ebucks account is active but I still don't have the eBucks for the money spend in June and July. I spend about R40,000 in June and July but have no rewards to show for it!
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)