1 reviews | Active since Aug 2011
No eBucks credits despite huge spend
I recently enquired with FNB why I am getting virtually no eBucks despite spending rather large amounts over the past year on my credit card. I was then told that it is because my credit card and cheque accounts are not “aligned”; this, apparently, because I have a Premier cheque account and a Gold credit card, which I chose instead of a Premier credit card because of the astronomical annual fee for a Premier card. Of course at the time nothing was mentioned about losing out on eBucks because my accounts are not aligned so now, after spending R224 970 over the past year on my credit card I have a staggering 5841.40 eBucks on my account!!! Thanks very much, FNB, for being so generous!!
Good Day Phillip Gonsalves ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Phillip Gonsalves ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
