LO
LAUREN O
1 reviews | Active since Sept 2009
12 Feb 2019, 08:34
No EBUCKS Allocated
I see that I wasn't being allocated Ebucks for my petrol for the month of January. Please explain to me why not, because clearly on my Statement it shows that I've been at an Engen garage. I only pour petrol at Engen garages but now I'm being told maybe the guys have used the wrong machine. I don't think it would've shown Engen on the Statement if they've used the wrong machine. (Please correct me if I'm wrong) I've called in to the call center and the lady who have assisted me was so unprofessional. Firstly she's rude, secondly she breathes in my ears. So disturbing!!!! She doesn't have any telephone tactic at all. I've calculated and the petrol I've poured for the month was about R1,748.29
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Feb 2019, 11:13Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Feb 2019, 11:13
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)