PM
Patience M

1 reviews | Active since Nov 2011

02 Nov 2015, 10:53

No Ebucks!!!

I recently app**** for a credit card from FNB after months and months of them calling me and telling the advantages, one of which was earning more ebucks. The consultant at the soshanguve branch told me that I will earn more ebucks on my credit account than on my cheque account and that the credit card will automatically be linked to ebucks. So I app**** online got my card and started using it with the hope of earning ebucks. A month later, I call fnb because I was surprised why I had no ebucks and I was told that ebucks was not linked to my card.<br> <br> This is unacceptable because I was told that it would be linked once my card is active. <br> This is the only reason why I eventually agreed to opening a credit card, I transfer money from my cheque to my credit card and use it to earn ebucks.<br> <br> I want FNB and ebucks to calculate all the purchases I made since getting the card and allocate ebucks for those purchases. It's only fair.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2015, 11:08
Official
Hello NomondeM,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 803974.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)