DJ
Dean J
1 reviews | Active since Feb 2014
09 May 2015, 18:30
No Ebucks
I have signed up with FNB before April and since signing up with them I have swiped my card for petrol groceries etc. I received my ebucks amount the other day and it was 1ebuck. What a joke. On their site it states earn up to 15% back in ebucks with fuel and groceries etc and I've used more than R2000 and if my maths is correct 15% of that is definitely now 1 ebuck. Did I make a mistake joining FNB???
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 May 2015, 08:12Hello Sploder,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 680792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 680792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 May 2015, 08:12
Official
Hello Sploder,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 680792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 680792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)