No eBuck on FNB Connect! Call Center not helpful

I need clarity over my FNB Connect with regards to eBucks.<br> I'm a Gold account holder and I don't receive eBucks that was stated in the T & C's of the contract. <br> I have a Flexi (Month to Month) Contract at FNB <br> <br> After the call center send me back and forth between FNB Connect and eBucks the consultant (ebucks dep) said I can't receive ebucks on my FNB Connect, only when I buy Airtime. I found out I could not buy any airtime (\I'm not permitted\") was the error message.<br> <br> I called back and another lady said I can receive eBucks and that they will call me back within 2 days. (Off course that didn't happen) I requested a reference to the call but she could only give me her name which, fortunately for her, I misplaced. <br> <br> Your call center/s are not helpful and knowledgeable about your products and offerings.<br> If I can't receive eBucks on the Flexi account, please take it off of your site and T &C's (Your misleading us)<br> or<br> Can I please be contacted by a person who can be useful to me to explain why I can't/didn't receive eBuks and explain to me the way forward.<br> "