No E-bucks

<p>I noticed when I log onto the FNB banking page that I do not qualify for E-bucks. I went into an FNB branch on 6 September. The consultant phoned E-bucks, I received a reference number and was promised feedback within 48 hours-nothing. I sent an email on 15 September, once again I was promised feedback within 48 hours-NOTHING. I went back to the branch again on 19 September and this time I was told that because I had an adverse reflecting from the Credit Card division I would need to get a letter stating I was in good standing and send it to Ebucks. I have received this letter and forwarded it to Ebucks but now I'm told that FNB has to resolve the problem. How many more times do I need to go into a branch or send an email to get this problem resolved???? I think your promises and internal communications are totally unacceptable and disgusting!!!</p>