No different, poor service

I've been trying to give notice on my account for more than a week now. Yesterday I even went to the bank and was told that the notice service doesn't work on a Sunday and that I should come back. I called the banking app this morning. Spoke to Elizabeth. Was asked to hold and that put through to another person. The call cuts. I call back and was informed that there's a problem with the app. I voice my dissatisfaction and the call cuts. This is how we as clients are treated. No communication from fnb that there's a problem. Not even the branch knew. Fnb if you have a problem communicating with you staff please have the decency to communicate with your clients.