1 reviews | Active since Jun 2014
No difference in being a private banker
<p>So, apperently FNB has "a team of bankers always ready to help you 24/7". I needed to speak to my so-called personal banker, I contacted FNB and the banker wasn't available. I left a meesage with my ID number as instructed. They said she should get back to me in 24 hours. I contacted this person on the 10th of Jan, today is the 23rd of Jan. Isn't the 24hr turn-around time up? I need to move my profile ASAP. After so many years of banking with you people and you treat us like your doormat!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)