No details for a client's Retirements Annuity

I have requested over a week ago from FNB to please send me details on a client's FNB Retirement Annuity for my line of business (I work at a Brokerage). <br> No one is able to even tell me where to phone and I have been met with more than 10 \I don't know\"s. <br> Either the request is not understood or FNB doesn't want to help me. <br> Very unprofessional for our countries First National Bank. <div><br></div><div>(Supplier name changed from FNB Insurance Brokers to First National Bank by hellopeter.com)</div> "