CH
Corneille Hutten-Burger
1 reviews | Active since Mar 2009
10 Feb 2015, 17:31
No delivery. No feedback.
App**** for a laptop with FNB. Delivery date confirmed and waited specially at my house from 09:00 to 15:00. 15:30 I made a call and the consultant could not answer my questions. Just a default response that the courier is probably running a bit late. Phoned again 16:15. No answer so left a message. No feedback. Phoned FNB Head Office 16:30. Issue escalated. No feedback at all. Phoned the original no to hear where the delivery is as they advertise tracking feedback. \Office closed". So a FNB client is left high and dry"
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Feb 2015, 08:06Hello chb007,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 621649.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 621649.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 Feb 2015, 08:06
Official
Hello chb007,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 621649.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 621649.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)