No delivery in more than 10 days

I spoke to an FNB agent (Busisiwe Khumalo) on the secure chat on 26 October 2017 to get a new card and I was told that the delivery would be in 3 working days. on the 2nd November 2017 I spoke to a different agent (Mpho Kgoma and Vincent Gilmour) on the same secure chat and they told me it had not been processed and that they would process the request. I followed up the chat with a call to FNB and they told me that the request had been processed and it would take 24-48hrs for me to get the card. I didn't receive a call for the delivery of the card. I called FNB yet again on the 8th November 2017 and I received the same response that they would fast track the process so that I get the card either on the same day 8th or by end of business day on the 9th November. It is the 13th today I am not sure what else FNB wants me to do to get this card. This is becoming annoying that I have to continuously be calling only to receive the same response every single time.