NA
Nadine A
1 reviews | Active since Aug 2017
31 Jan 2020, 11:40
No delivery as promised
I've ordered a personalized card from my FNB App about a week ago. I have provided FNB and the courier services with all the requested information, this including the delivery address. It;s been more than 7 working days and i am still waiting for my debit card to be delivered. I've sent numerous requests for an update as to when I can expect my card to be delivered, but with no success. I am unable to track my delivery as no tracking number was provided. DVS has been requesting for my I.D number, but once it's sent no response after that.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
31 Jan 2020, 12:14Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply31 Jan 2020, 12:14
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***