No delivery as promised again!

Second time purchasing a smart device and delivery promised, waited the whole day after receiving an sms stating its out for delivery and promising my wife her present will arrive and to be dissapointed for the second time! Called the call centre 3 times and only to be told the best they can do is email the courier as they have no lines to them and that they are sure it will arrive even afyer i explained the first experience they still dont bother to go the extra mile, now i am left with a red face and having to explain my dissapointment to my wife that the present promised has not arrived! Last smart device purchase for me from FNB! You should think of changing courier companies or dealing with your supplier!