no delivery and no withdrawal limit increase by the bank

on 10 march i went to the branch to make a replacement card and upgrade i received well treatment and promised to deliver my card withing 3-5 working days. on the 12 i went back to the bank to ask when the card will be delivered immediately the called the ccd courier to to deliver the card before friday. on 13 i received a call from courier campany to inform me that the card will be delivered within 3-5 from 13 march. i always treated bad to the the ccd. please arranged to deliver my card today since am unable to do any transaction into my account. i tried to ask the withdrawal increase and they also refused since i do not have banking card and i do not want to do temporary card since i do not have R90. FNB Please intervene on this matter or increase my withdrawal limit since i need money. id no ********** 402083. contact no ********** 456