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MA
Manie A

1 reviews | Active since Sept 2011

25 Oct 2017, 09:25

No delivery and no answer

My new credit card is expiring so FNB sent a new one.

However, you make use of a useless courier company call Mr D Delivery. I received an sms stating that I would receive my new credit card on October 24th and that it would arrive before 5pm. I had to make other arrangements for someone to sign on my behalf due to the fact that I am on the road a lot.

Today is the 25 October. Still no cc. I tried phoning, no answer. I guess no one is actually working at Mr D Courier. I had to waste someones time who had other things to do, and I might have to do the same again. This is pathetic service. FNB either change your service provider or lose me as a client.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 09:38
Official

Hello manievanas,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

MA
Manie A's update25 Oct 2017, 11:40
Reviewer Update
A Lady by the name of Sbongile tried to phone me. I was busy on the other line. I tried phoning back but there was no answer. Please get her to call me back urgently.
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 12:06
Official

Good Day

Thank you for your response.

Kindly be advised that a we have sent a request for a call back.

Thanks,

Hello Peter Team

Daffnie