1 reviews | Active since Sept 2015
No delivery
I ordered my bank card 2 weeks ago and I am still waiting for it. I was told it will be delivered by a company called DSV on Friday 12/10/2018 and when I called I was told it will take a while but will be delivered on Tuesday 16/10/2016. Today is Thursday and I'm still waiting. I called this company and they are unsure when it will be delivered. I had to take 2 days off from work bearing in mind that I am pregnant and being inconvinced without a card. Now that I've requested the card to be delivered at the branch I'm being told that I will be charged. Think I should cancel my account and open new account with a different bank. Totally disappointed by this
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)