No Delivery

On the 27 October 2017, I drew a statement from the FNB ATM in Alberton due to the faulty machine my card was unable to come out of the machine, I was then assisted by a consultant and advised that once he switches off the machine my card will be cancelled after waiting for some time, I agreed to switch off the machine.

I was unable to apply for a new card immediately as I did not have my ID with me and returned on Monday the 30th to apply for a new card and the consultant then asked me if I would like to cancel my previous card, yet on the 27th the technician said my card would be automatically cancelled, this was misleading information, I was advised by the consultant that I would receive my new card in 7 working days and there courier company would be in contact we me in the coming days to confirm my delivery address, I waited up to last week Wednesday making it the 7th working day and still no phone call nor delivery took place.

I called FNB on 9th of November and advised them of my situation I was told that the delivery was sent out already the consultant said she would call the delivery company and get them to contact me which she did and I appreciate.

Today been the 13th of November making it a total 10 working days since I app**** for my new card I received a call from the delivery company that my card will be delivered on Wednesday making it a total of 12 working days, so I am extremely confused by the policy and procedures.

Also due to the faulty ATM machine it has costed me over R800 in bank charges to transfer money to family members to draw for me from there accounts ( 6 x pay and clear @ R45).

This is unprofessional and not good for business.

Regards Disappointed